Collection & Delivery

Orders are processed on a preorder basis to ensure maximum freshness.

We currently ship within Singapore only but we are working to include other countries worldwide.

Our logistics partner will try to contact you using the details provided if there's no answer at the door during delivery.

Please ensure that there is someone at home during the delivery as the product must be stored in a chiller (not freezer) upon receiving. Should you be unavailable for any reason, please contact us before the delivery day (Wed), 12pm, upon receiving our confirmation message. Upon successful delivery, you will be asked to sign against our logistic form.

Please also ensure that the address given is complete and includes the unit number (if any). Should you be uncontactable during the delivery time, do take note that an additional charge of $10 will be incurred for another delivery attempt on the following delivery day (Wed).

Collection Schedule

Your order will be available for self-collection at The Curie on the following Wednesday, between 10AM to 6PM. The team will send out a WhatsApp message when your order is ready for collection.

Order collection is only available on weekdays, excluding public holidays
Order collection must be made within a week from the WhatsApp notification
Orders left uncollected after 2 weeks will be forfeited and no refunds will be provided
We recommend that consumers collect and consume the product as soon as possible to ensure maximum freshness.

Please make an appointment with us at w0w@kosmodehealth.com before coming by to pick up your order.

Delivery Schedule

Every Wednesday, between 1pm - 8pm

for orders made before the previous

week Monday 00:00 to Sunday 23:59

Note: There is no delivery service on Public Holidays.

Fees

There is a delivery charge of SGD15 (flat) for every order or delivery location stipulated. Free delivery is applicable for all orders above SGD30 (single location only).

No charges are incurred if customers opt for self-collection.

Additional Delivery Information

Additional requests for deliveries
Please drop us a note on w0w@kosmodehealth.com and we will try out best to accommodate your request.

How can I track my delivery?
Our orders are delivered on Wednesdays exclusively. We will contact you via WhatsApp on the morning of the delivery to arrange for a suitable time slot for us to deliver your order. Our delivery partner will also be contacting you should you be unreachable at the door.

My order has not arrived
Please get in touch with us through email or Whatsapp and we will look into the issue immediately.

I was not there to receive my items. Will I get charged for a re-delivery?
Please refer to the chart below for more detail:

Collection Schedule

Your order will be available for self-collection at The Curie on the following Wednesday, between 10AM to 6PM. The team will contact when your order is ready for collection.

Order collection is only available on weekdays, excluding public holidays
Order collection must be made within a week from the order confirmation
Orders left uncollected after 2 weeks will be forfeited and no refunds will be provided
We recommend that consumers collect and consume the product as soon as possible to ensure maximum freshness

Please make an appointment with us at w0w@kosmodehealth.com before coming by to pick up your order.

Delivery Schedule

Every Wednesday, between 1pm - 8pm

for orders made before the previous

week Monday 00:00 to Sunday 23:59

Note: There is no delivery service on Public Holidays.

Fees

There is a delivery charge of SGD 10 (flat) for every order or delivery location stipulated. Free delivery is applicable for all orders above SGD 45 (single location only).

No charges are incurred if customers opt for self-collection.

Additional Delivery Information

Additional requests for deliveries
Please drop us a note on w0w@kosmodehealth.com and we will try out best to accommodate your request.

How can I track my delivery?
Our orders are delivered on Wednesdays exclusively. We will contact you via WhatsApp on the morning of the delivery to arrange for a suitable time slot for us to deliver your order. Our delivery partner will also be contacting you should you be unreachable at the door.

My order has not arrived
Please get in touch with us through email or Whatsapp and we will look into the issue immediately.

I was not there to receive my items. Will I get charged for a re-delivery?
Please refer to the chart below for more details:

Additional Delivery Information

Additional requests for deliveries
Please drop us a note on w0w@kosmodehealth.com and we will try out best to accommodate your request.

How can I track my delivery?
Our orders are delivered on Wednesdays exclusively. We will contact you via WhatsApp on the morning of the delivery to arrange for a suitable time slot for us to deliver your order. Our delivery partner will also be contacting you should you be unreachable at the door.

My order has not arrived
Please get in touch with us through email or Whatsapp and we will look into the issue immediately.

I was not there to receive my items. Will I get charged for a re-delivery?
Please refer to the chart below for more details:

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Delivery on next delivery run (customers will be notified) without additional cost
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Title 02
Delivery on next delivery run (customers will be notified), customers to shoulder additional delivery fee

W0W® is locally produced in Singapore by KosmodeHealth, a deep-tech startup that is a spin-off of the National Univeristy of Singapore's Food Science & Technology Department.

It is specially developed to meet the nutritional needs of the diabetic & ageing population in Asia, as well as address the issue of food security in Singapore. It is also suitable for those on a keto- or plant-based diet.

Delivery on next delivery run (customers will be notified) without additional cost

Additional Delivery Information

Additional requests for deliveries
Please drop us a note on w0w@kosmodehealth.com and we will try out best to accommodate your request.

How can I track my delivery?
Our orders are delivered on Wednesdays exclusively. We will contact you via WhatsApp on the morning of the delivery to arrange for a suitable time slot for us to deliver your order. Our delivery partner will also be contacting you should you be unreachable at the door.

My order has not arrived
Please get in touch with us through email or Whatsapp and we will look into the issue immediately.

I was not there to receive my items. Will I get charged for a re-delivery?
Please refer to the chart below for more detail:

Additional requests for deliveries
Please drop us a note on w0w@kosmodehealth.com and we will try out best to accommodate your request.

How can I track my delivery?
Our orders are delivered on Wednesdays. We will contact you on the morning of the delivery to arrange for a suitable time slot for us to deliver your order. Our delivery partner will also be contacting you should you be unreachable at the door.

My order has not arrived
Please get in touch with us through email and we will look into the issue immediately.